We recently started purchasing more computers from PC maker Lenovo. Typical customer service from computer companies varies from excellent to barely capable. In this case Lenovo has chosen to show its commitment to the US market in writing. You be the judge, is it funny or unacceptable? Read the email below and decide for yourself.
From: (name deleted) Behalf Of websales
Sent: Sunday, January 27, 2013 6:06 AM
To: Jonathan Stewart
Subject: Lenovo’s Reply:Re: FW: Lenovo Order Acknowledgment
Thank you for contacting Lenovo, the maker of the products for those who Do
With regards to your query, we would like to inform you that the estimated shipping date would be on 29th of January 2013,
However it not a exact date the product might get shipped before the mentioned time frame, so kindly request you to wait for
the tracking information which will be sent via email once the order is shipped and the delivery of the product will be done in 3 to 5 business days.
We request you not to cancel the order as it is good to go and apologize for the inconvenience.
If you would still like to cancel the order please revert for further assistance.
For further questions or concerns please reply to this email. We will be happy to further assist you
Thank you for choosing Lenovo.
Lenovo North America
Order status Online